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Privacy Policy

Effective Date: 1st May 2025
Contact Email: info@cleanerconnect.co.uk

1. Information We Collect

We may collect and process the following information:

  • Personal details (name, address, email address, phone number)
  • Professional details (business name, service area, biography)
  • Verification documents (insurance certificates, DBS certificates, references)
  • Payment information (processed securely via third-party payment processors)
  • Profile content (photos, service descriptions)
  • Communications (messages exchanged through the platform)
  • Technical information (IP address, browser type, device information)
  • Usage data (pages visited, actions taken on the Website)

2. How We Use Your Information

We use your information to:

  • Create and manage your Cleaner Connect membership account
  • Verify your eligibility to be listed or verified on the platform
  • Display your public profile to potential clients (excluding private documents)
  • Facilitate communication between Members and Clients
  • Send service updates, notifications, and marketing communications (where consented)
  • Improve our services, Website functionality, and user experience
  • Comply with legal obligations

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contract: To provide you with services.
  • Consent: For sending marketing communications (which can be withdrawn at any time).
  • Legal obligation: To comply with applicable laws and regulations.
  • Legitimate interests: To operate and improve our services.

4. How We Share Your Information

We may share your information with:

  • Clients or Members (only public profile details)
  • Payment processors
  • Service providers assisting in our operations
  • Legal authorities if required

We do not sell or rent your personal data.

5. How We Store and Protect Your Information

  • Data is stored securely on servers located in the United Kingdom and/or European Economic Area (EEA).
  • Some information (related to the directory platform) may be processed on servers located in the United States. Appropriate safeguards, including Standard Contractual Clauses, are used to protect personal data transfers outside the UK/EEA.
  • Verification documents are reviewed internally and are not publicly displayed.
  • Access to your data is restricted to authorised personnel.
  • Cleaner Connect UK Ltd does not handle or store the documents or information used to verify your personal ID. This is handled by our providers at Veriff. Their full privacy policy can be found here

6. How Long We Keep Your Information

We retain your information as long as your membership remains active or as needed to provide our services.
Verification documents may be retained for audit and compliance purposes even after account closure.

7. Your Rights

You have the right to:

  • Access the personal data we hold
  • Request correction or deletion
  • Withdraw consent to marketing
  • Object to or restrict processing

To exercise your rights, contact us at info@cleanerconnect.co.uk.


8. Cookie Policy



Effective Date: 08-Aug-2025

Last Updated: 08-Aug-2025



 
What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.



 
How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.



 
Types of Cookies we use




 
Manage cookie preferences


Cookie Settings


You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050Safari: https://support.apple.com/en-in/guide/safari/sfri11471/macFirefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-USInternet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fcIf you are using any other web browser, please visit your browser’s official support documents.




 


Cookie Policy Generated By CookieYes – Cookie Policy Generator.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Material changes will be notified to users by email or through the Website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info@cleanerconnect.co.uk
Registered Office: 9-10 Cross Street, Preston, Lancashire, PR1 3LT
Company Number: 16525376